Refund Policy

Refund - EBooks

Please note that once purchased, there are NO REFUNDS offered on eBooks. Once you've made your online purchase, you'll receive a link to download the purchased eBook directly to your computer.

Refund - Webinars

There are often many more people who want to participate in Webinars than there are seats. If you need to cancel your participation, please do so early enough to allow someone else to take your place.

Webinars cancelled by participant
If you need to cancel your participation in a Webinar for any reason, do so 10 working days or more prior to the start time of the Webinar by sending a notice via email to info@kellynetworks.com. A full refund minus 10% fee* will be returned to your account within 5-7 business days.

 * This is to cover 10% fee that is charged to us by Paypal / Credit Card companies

Webinars - Non Attendance by Participant
There are NO REFUNDS if you cannot attend the Webinar and did not cancel 10 working days prior to the start time of the Webinar via email to info@kellynetworks.com. A few days after the Webinar is finished, you'll receive a link to the Webinar recordings via email where you'll have the opportunity to review the Webinar recordings at your leisure as well as download the files to your computer.
 
Webinars cancelled by Penny Kelly
If a Webinar is cancelled by Penny Kelly for any reason, the participant will be offered the choice of alternative dates for the Webinar OR a full refund. (No fees will be applied for the refund in this circumstance.)
 

Refund -  Webinar Recordings

There are Webinars that Penny offers only once per year and students have asked us to make the Webinar Recordings available for purchase. Please note that once purchased, there are NO REFUNDS offered on Webinars Recordings. Once you've made your online purchase, you'll receive a link where you can download all material directly to your computer. 

Refund -  Pre-Recorded Classes

We now offer Pre-Recorded Classes on specific topics which are available for download. Please note that once purchased, there are NO REFUNDS offered on Pre-Recorded Classes. Once you've made your online purchase, you'll receive a link where you can download all material directly to your computer.