Refund Policy

Refund - Live Classes* 

There are often many more people who want to participate in Live Classes than there are seats. If you need to cancel your participation, please do so early enough to allow someone else to take your place.

Live Classes* cancelled by participant
If you need to cancel your participation in a Live Class for any reason, do so 10 working days or more prior to the start time of the Live Class by sending a notice via email to A full refund minus 5% fee* will be returned to your account within 5-7 business days.


Live Classes* cancelled by Penny Kelly
If a Live Class is cancelled by Penny Kelly for any reason, the participant will be offered the choice of alternative dates for the Live Class OR a full refund.

Refund - Live Classes* for non-attendance

There is NO REFUND if you cannot attend the Live Class and did not cancel 10 working days prior to the start time of the Live Class via email to Yet, you will receive a link to the recordings of the Live Class via email where you'll have the opportunity to review the Live Class recordings at your leisure.


Refund - EBooks

There is NO REFUND offered on EBooks. Once you've made your online purchase, you'll receive a ink to download your EBook.

Refund - Recorded class

There is NO REFUND offered on Recorded Classes. Once you've made your online purchase, you receive a link where you can download all material. 
* Live Classes refers to all Penny Kelly LIVE online courses listed on the website.
* This is to cover 5% fee that is charged to us by Paypal / Credit Card companies